Over 31,000 customers are not on Yaka, says Umeme

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It’s now on record that 31,000 out of 1.8 million Umeme customers are not connected to Yaka, a new prepaid electricity metering system.

Accordingly, every customer is expected to pay a service fee and VAT per month, plus the additional 15 units at the first purchase of the month.

However, Umeme started installing prepay meters in 2011 after a one-year pilot study in parts of Kampala showed homeowners preferred it to post-paid billing.

Mr. Stephen Illungole, the Manager of Public Relations and Communication, however, says the figure is down from 200,000 households still using post-paid electricity meters in 2020.

“This is great progress. It means no customer will be on the post-paid billing system in the near future,” he said in an interview at the weekend.

Furthermore, Mr. Illungole says that through the introduction of prepaid metering, improvements in quality of service, and open platforms for electricity bill payments, the company has achieved an average revenue collection rate of 99 percent over the past years.

“Umeme pays billions of shillings to the Uganda Electricity Transmission Company (UETCL) for electricity purchases and continues to focus on improving efficiencies that benefit our customers in the form of reducing energy losses, increasing revenue collections, and reducing operating costs,” he added.

In conclusion, the collection of revenues, he says, is critical for the cash flow needs of the entire electricity supply industry as it ensures that cash flows up throughout the entire electricity supply chain.

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